FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ page! We understand that navigating through the details of our products and services can sometimes raise questions. Rest assured, we’re here to assist you every step of the way. In the meantime, we’ve compiled a list of the most frequently asked questions to provide you with quick answers and insights into common inquiries. If you can’t find the information you’re looking for or require further assistance, please don’t hesitate to contact our dedicated customer support team. Your satisfaction is our top priority, and we’re committed to ensuring a seamless and enjoyable experience for all our clients.
CUSTOMER SATISFACTION
100%
100%
ORDER ACCURACY
100%
100%
GOT QUESTIONS?
WE HAVE ANSWERS
- How long does shipping take?
We dispatch orders promptly upon processing. - What shipping methods do you offer?
Maritime transport (waterborne transport). - Do you ship internationally?
We do ship internationally; our primary market is Colombia. - How much does shipping cost?
Shipping costs vary based on the weight of your order. - How can I track my order?
You can usually track your order through the shipping company’s estimated route and expected arrival at the destination port.
- Can I return or exchange items?
No, all orders are final and cannot be returned or exchanged. - Are your products sustainably and ethically sourced?
They are sourced ethically and sustainably. - How do I know if a product is in stock?
We maintain a ready inventory thanks to our strong production capacity.
- What payment methods do you accept?
We accept bank transfers and letters of credit. - Is my payment information secure?
Your payment information is fully encrypted for security. - When will my credit card be charged?
We do not accept credit card payments. - Do you offer payment plans or financing options?
We require payment upon receipt of the order.
- Is it possible to modify or cancel my order after it has been placed?
You can only make changes within 24 hours of placing your order. - How can I contact customer service?
You may contact our customer service department by sending us a message here. - What are your customer service hours?
Monday-Friday 9am-5pm. We are closed Saturday-Sunday. - How do I report a problem with my order?
For help with orders please visit our Contact Page.
- How is my personal information protected?
We secure and encrypt all information. For further details, please refer to our Privacy Policy. - Do you sell or share customer information with third parties?
We handle your information in accordance with our Privacy Policy. - What is your privacy policy?
Here you can find comprehensive details about our Privacy Policy.
- What is your return policy?
Our “Returns Policy” can be found by clicking here.
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